Recent Why SERVPRO Posts

Steps We are taking to Reduce Risk

4/23/2020 (Permalink)

Crew member staying safe wearing a face mask. Crew member staying safe wearing a face mask.

It is important to us that our customers know the steps SERVPRO of Mid-City San Diego is taking to reduce the risk of team member exposure to the virus.  These precautionary steps we have taken as a company include:

  • All tools and equipment coming into your property have been cleaned and disinfected.
  • All workers wear personal protective equipment to protect themselves while performing work.
  • We’ve all been provided with training to safely work in contaminated environments.
  • We’ve all been provided with training to identify coronavirus symptoms and carefully monitor ourselves and our co-workers.
  • We have stringent safety and health policies and procedures; and we continually strive to follow and improve our safe work practices.

Overall, we are taking the appropriate measures to ensure we don’t cross contaminate our customers, our co-workers, or our families.  We cannot make any guarantees that the virus could not enter your property, but we can tell you that we have taken every possible measure to protect customers and team members alike.

Whether it is a water loss, fire damage, or a cleaning request, please know that SERVPRO of Mid-City San Diego is still here for the entire Mid-City San Diego community 24 hours a day, 7 days a week.

Why sending a technician is more accurate than an over the phone estimate

4/21/2020 (Permalink)

phone being used to call servpro It is free of charge to have a technician inspect damage for an estimate.

When receiving calls from prospective customers who are in desperate need of quick restoration we are asked an array of questions. The primary question we encounter is if we can give an estimate/quote over the phone. This can sometimes be difficult to pinpoint before sending out a technician.

There are many variables that account for the cost of mitigation such as: the area of damage, the levels of damage to the surface, the equipment being used, and of course the type of damage occurred.

We follow CDC procedures that are best for drying and for mitigation repairs. We do however understand that estimates are important because many customers pay out of pocket or sometimes insurance coverage does not include the damage that has occurred at your property. And even though we highly suggest practicing the best mitigation procedures there are liability forms you can sign to have the bare minimum procedures take place. You will have low cost, but more damage may occur in the long run. If you do sign this form make sure to ask the project manager or production technician what the risks are.

If you are in need of mitigation repairs please note it is free of charge to have a technician inspect damage for an estimate. Make sure to give SERVPRO of Mid-City San Diego a call at (619) 280-2398 we are open 24 hours 7 days a week.

What is a water damage technician?

3/3/2020 (Permalink)

SERVPRO Mid-City production tech wearing a hard hat SERVPRO of Mid-City San Diego production technician.

They are known by a variety of names: water damage technician, lead technician, water mitigation technician, mold technician, water restoration technician; but here at SERVPRO of Mid-City San Diego we call them Production Technicians. When you have a flood or fire damage production technicians are the ones to show up. 

Aside from being knowledgeable of all things related to water and fire loss it’s also important for technicians to have exceptional customer service. Our hope is when technicians show up a heavy load is lifted off your shoulders. Technicians are all certified and must know the most up to date methods to: carpet cleaning, biohazard cleanups, water extraction, and equipment use.

SERVPRO of Mid-City San Diego is a company with expertise in water damage and fire damage. If you are looking for an emergency restoration company in San Diego make sure to call (619) 280-2398 we are open 24 hours 7 days a week. We handle all types of emergencies such as: flood damage and restoration, water extraction, rain storms, groundwater, and fire damage repairs.

3 Ways You Can Leave Us A Review

9/23/2019 (Permalink)

The outside of SERVPRO corporate offices Our corporate offices located in Gallatin, Tennessee.

SERVPRO of Mid-City San Diego's hope is to serve our community and build lasting relationship with our clients and customers. That means we want to have honest reviews and feedback. This helps us grow as a team and improve our services.

Here are the 3 way you can leave us your review.

Facebookhttps://www.facebook.com/SERVPRO619

-You can head to the “Reviews” section of our Facebook page, and leave your review there, and don’t forget to like us on Facebook and follow us on Instagram, (@SERVPRO_sandiego) to stay updated on what is going on in our surrounding community and what our team is up to.

Yelphttps://www.yelp.com/biz/SERVPRO-of-san-diego-san-diego

-Yelp requires stars ranging from 1-5 and a brief assessment of how we did! This is where you can leave your feedback for how we can improve as a team for other “yelpers” to see.

GoogleSERVPRO of Mid-City San Diego

-Google is the leading search engine in the world, if you go to google.com and search for SERVPRO of Mid-City San Diego  in the bar,  you will see multiple SERVPRO franchises in San Diego, be sure to click on the correct SERVPRO! (SERVPRO of Mid-City San Diego) You can then leave a review with a star review ranging from 1-5.

Thank you so much for your honesty and it was a pleasure working with you! 

Our Goal is to keep You Up to Date on Water or Fire Remediation

9/23/2019 (Permalink)

Two people talking We are always in contact with our customers and clients.

We know first hand the discomfort and the annoyance that happens when you feel out of loop on a project occurring in your home or property.

SERVPRO of Mid-City San Diego wants to make you a promise that we want to keep and hold on to.

We want you to know what's going on. Our goal is to ensure you, as our customer feel honored and respected through the remediation and mitigation process. 

Our goal is to keep you as updated as possible to ensure that you have no doubts as to whether the job will be done correctly or not. We want to make sure we develop a healthy and honest relationship, so you can trust us through the process.

SERVPRO of Mid-City San Diego is Leading the Way

9/23/2019 (Permalink)

A crew chief leading his crew SERVPRO of Mid-city San Diego is trained by the best!

At SERVPRO of Mid-City San Diego, we are always wanting to learn from the best in order to be the best. That is why we love to employ those who have a background in leadership, whether it be in a formal pastoral role, or military role, our employees know how to run a team.

When you call SERVPRO of Mid-City San Diego you can be confident that our team and it's crew chiefs or senior technicians are ready to lead the way and ensure that you are taken care of. 

Along with leading their team, they want to serve you to the best of their abilities and be able to meet your needs, our leaders understand the pain and stress you may be under, that is why we are here to help. 

The right equipment for the right job

9/23/2019 (Permalink)

a truck filled with green air movers. SERVPRO of Mid-City San Diego carries the right equipment for the right job!

Have you ever wondered why all the fans, dehumidifies and sometimes air scrubbers are needed on some jobs?

Why the number of air movers in a room is extremely important to the drying process?

What type of air movers we even use?!

SERVPRO of Mid-City San Diego only uses the best equipment when it comes the restoration field. You can trust that when we show up to your home, property, or business, that the job will be done right, with the right equipment. 

Our production technicians and crew chiefs know what tools and equipment to use, and are well educated and well versed in how to set up the equipment you will need!

Remember to call SERVPRO of Mid-City San Diego (619) 280-2398