What our Customers say...
I work for a non-profit organization that provides housing to clients that experience mental health challenges. I sought the assistance of SERVPRO due to extensive water damage that affected 3 units. I had the pleasure of working with Warren. He very professional, knowledgeable, and provided various service options to meet the organization's specific needs. Warren waived the charges for him going out to the site and making a damage assessment. As a non-profit organization, funds are limited and the nice gesture was very much appreciated. I highly recommend Warren and SERVPRO of Mid-City. If services are needed in the future regarding water or fire damage, Warren will be my go to vendor. I will also be sharing his information with the 3 other programs within my central San Diego region.
The San Diego Team:
And of course Anna in administration! Extremely professional and kept us well informed even through pandemic, fires and extreme weather conditions, they were fast, thorough and effective.
A colleague of mine had the same positive experience.
Thank you SERVPRO for a job well done!
SERVPRO is awesome!
Not too long ago my apartment had caught fire so the smoke and water damage to our furniture had to be taken care of on top of relocating to another apartment. They took care of my belongings with so much care and they were very attentive to my needs. I got a representative out the same day of contact to give me a quote on the process and such. The day of pick-up the reps that visited took care of everything and were so friendly! Restoration took no more than a couple of hours! I had my belongings moved and settled in my new apartment the very same day! I cannot express how professional and friendly the people at SERVPRO were! I was really stressing about how long the process was going to take and the hoops they might make me jump through ( I already had enough of that in dealing with my insurance ) but Anna initially and then Warren as well as the crew that handled my belongings made my experience so easy and pleasant. Hopefully I don't have to contact them again in the future due to a disaster but if that is the case I will be happy to call upon their services again!
We had a fire in our garage on a Monday evening. Within 24 hours Warren from SERVPRO was at our home walking me through the process. Warren and his team were efficient, did what they said they would do and worked well with my insurance company. Their work was quality. I really appreciated how patient, kind and knowledgeable Warren and his team were. It was a stressful situation but they made it less stressful by being professional. I would highly recommend Warren, his team and SERVPRO.
Our kitchen sink had a surprise breakdown and the water destroyed our kitchen floor and cabinets, and leaked down through the basement ceiling. SERVPRO was out at my house ASAP, got the water cleaned up, and set up the big fans to dry everything out. So glad they were available and great at answering my questions via the phone and email!
Our company used SERVPRO for our carpet cleaning and had a great experience. It had been at least 5 years since we got our carpets washed and the result was better than we expected. The customer service was exceptional, we really appreciated the quick response time.
Our carpet has never looked so good, and they were able to not just clean it, but restore life and "fluff" to it, in areas where it had been really worn down (the stairwell for example). It looks so good, I almost didn't want to move! The owners are incredibly kind people, and are committed to loyalty and integrity in their business. We highly recommend!
Where to begin? There are not enough kind words or phrases to express how truly wonderful the team is at San Diego East. Our family made a first home purchase last October and a month later to the day of close, we were hit with a flood that required 3 months of labor to get us back to square one.
Can't say enough good things about this company, all showed up in mask, stood 6 feet from us, but most important they took care of water under the house completely! While we had to put up with fan noise under the house they gave us emotional support and checked under house several times a week and got it dried out! Warren the owner was great and Andrew had a great work ethic! Thank you ! Would definitely use this company again!
Jamie and Warren will go above and beyond to help you and restore normalcy! They are so kind and will make sure their team takes care of you!
I would give them 6 stars if I could!! I had a flood situation in my condo and Warren Connor and his crew came in and made a stressful situation much better. They knew exactly what needed to be done, and did it so I didn't have to figure it all out. They always kept me informed of the plan, and were so professional in handling everything from packing my home contents (floors had to be replaced), drying out, to dealing with insurance company. I highly recommend these folks if you ever find yourself flooded!!
We had an urgent "dead animal smell" in our guest room. The initial faint bad odor rapidly became a disgusting stench over 12 hours. We searched everywhere without identifying its source. We suspected the source was in the wall. SERVPRO was called and immediately came to investigate. Isaac and his helper agreed that yes the smell was overwhelming, disgusting, and almost certainly in the guest room closet wall. They removed a small section of drywall, identified a rat nest with dead rats. They cleaned up the rank mess, sterilized the area with disinfectant and recommended a filtering fan then cleaned the air and removed the majority of the odor within a few hours. They also identified the rat entry route and sealed it.
Isaac and his helper were Godsends.
I can HIGHLY recommend this particular location. The new owners are top notch, they keep their word, and will do what it takes to make their customers satisfied.
Warren has served our country at the highest level! Jamie’s strong support of love and commitment has been something to behold! Warren is a man of high integrity, hard work, accomplishments, and a true Christian! We are blessed to know this couple! Lucky are the customers they serve!
Their team is on top of their work, are easy to get a hold of a real person, and whenever I had a question, they always gave me a direct and clear answer.
They actually care about what you've just gone through & will be the most reliable, transparent, & honestly the best people to get to work with especially following such an awful experience.
If you want honest, hardworking, and kind service in the middle of your chaos...hire them! And it doesn't stop with Warren and Jamie. Their whole staff is professional, easy to communicate with and honest.
I trust SERVPRO of San Diego to arrive on time and handle any damage the happens to my home! Thank you SERVPRO!
Anyone can cleanup your home after a disaster, but it's great to know your money is going to really good people who care about their work.
SERVPRO's staff is professional and incredible. They offer the best of the best when it comes to Fire water cleanup & restoration!
The new owners, Warren and Jamie, are knowledgeable, passionate, dedicated, and ready to serve. They will take care of your house/business with big hearts in the middle of your disaster! I can’t recommend them enough.
The owners Jamie & Warren are incredible people, dedicated to making sure the work is performed to the highest quality standards and that every customer is left absolutely thrilled with the results.
The woman on the phone, Jamie, was very patient and informative, and arranged for an agent, Warren, to arrive at the scene the next day, where I met him. He was calm and spoke to me like I was a friend or relative, explaining the cleanup procedure and offering valuable insight as to who usually pays for what, helping me to manage the task at hand.
I recently just finished my first project with SERVPRO. Jamie and Warren were responsive, knowledgeable and eager to ensure the client was taken care of. We truly value clients like SERVPRO and hope to continue working with them in the future!
Warren and his staff showed outstanding professionalism and dedication to their services performed. Not once was I ever out of the loop about the plan of action that was needed to remedy my situation. The thoroughness and attention to detail was impeccable. Even my Insurance Adjuster raved about the finished project. Please consider these guys should you ever need remediation in your home. It'll be well worth it!!
This franchise is under new ownership and is incredible!! The customer service, efficiency and hard work that the team puts into their work is amazing. The new owners are passionate about taking care of every customer and doing every job with excellence. You will not regret hiring them to do your restoration/mitigation work!!
the NEW OWNERS have 5-star character. Trustworthy, respectful people with integrity, that I even trust to leave my children with.
If I ever needed restoration to my home or place of work, I would highly recommended this SERVPRO location.